Dealership hours of operation
Mon - Fri 8:00am - 4:30pm
Sat - Sun By Appointment
Dealership hours of operation
Mon - Fri 7:00am - 6:00pm
Sat - Sun closed
Dealership hours of operation
Mon - Fri 7:00am - 6:00pm
Sat - Sun closed
Dealership hours of operation
Mon - Fri 8:00am - 4:30pm
Sat - Sun By Appointment
Dealership hours of operation
Mon - Fri 7:00am - 6:00pm
Sat - Sun closed
Dealership hours of operation
Mon - Fri 7:00am - 6:00pm
Sat - Sun closed



Service Coordinator - Telematics - Calgary

The Calmont Group is growing, and we would love for you to grow with us!

For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

We are seeking a highly organized and detail-oriented individual for the position of Telematics Support Coordinator in Calgary, AB facility.

At Calmont, we believe in taking care of our employees and fostering a positive work environment. Some of what we offer:

Competitive Compensation
Employer paid health dental benefit premiums
Employer RRSP Contributions
Opportunities for growth and career advancement
Employee Assistance Programs (EAP)
Supportive Team Environment
Tuition Reimbursement


Position Overview:


The Service Coordinator - Telematics will play a crucial role in onboarding and monitoring trucks, liaising with customers to book service appointments, checking warranty and parts availabilities, and providing recommended actions based on telematics data. This position reports directly to the Fleet Manager and works closely with the Sales, Leasing, and Service teams to ensure seamless operations and an exceptional customer experience.


Primary Responsibilities:

Onboard and manage telematics and GPS for our trucks and assets through multiple OEMs.
Ensure accurate and complete data entry for each vehicle.
Collaborate with the Sales Coordinators to gather necessary vehicle data for onboarding.
Monitor telematics data to identify potential issues or anomalies.
Review and analyze fault codes generated by the telematics system.
Provide timely recommendations for actions to be taken based on fault code analysis.
Provide regular PM reporting to customers and to internal service teams.
Liaise with customers to schedule service appointments, reference warranty coverages and spare parts availabilities ensuring optimal utilization of service resources and customer satisfaction.
Collect, analyze, and interpret telematics, fault code, and fuel data to identify trends, patterns, and opportunities for improvement.
Prepare regular reports for rental and lease billing, telematics performance, service utilization, and other relevant metrics.
Collaborate with the Fleet Manager to develop strategies for optimizing asset performance, lowering TCO, and increasing uptime.
Assist the Fleet Manager in managing and prioritizing related tasks and projects.
Actively participate in the team environment and provide valuable insights and suggestions for process improvement.
Other duties as assigned.

Desired Skills and Experience:

High school diploma or equivalent; additional relevant certifications or education is a plus.
Prior experience in a related role, preferably in the transportation or automotive industries.
Strong knowledge or interest in technology, data analysis, and vehicle systems. Familiarity with fault codes and diagnostics an asset.
Excellent communication and interpersonal skills to effectively liaise with customers, internal teams, and other stakeholders. Fluent English is required. Second languages an asset.
Detail-oriented with exceptional organizational and time management abilities.
Proficient in Microsoft Suite, and the use of other relevant software tools.
Ability to work independently and prioritize tasks in a fast-paced environment.
A commitment to exceptional customer service.

40 hours / M-F – 8:00 AM – 4:30 PM

Apply Now